Heat pumps are incredibly efficient — when they work correctly. But if your system isn’t keeping your home warm in the winter or cool in the summer, you’re not alone. At AE Electric Ltd, we often get calls from frustrated homeowners across Victoria and Vancouver Island wondering why their heat pump “just doesn’t work like it used to.”
Here are the most common reasons — and what you can do.
🔍 Common Heat Pump Issues (And Fixes)
1. Dirty or Clogged Air Filter
- Symptoms: Weak airflow, uneven temperatures
- Solution: Replace or clean the air filter every 1–3 months.
2. Blocked Outdoor Unit
- Symptoms: No heat in winter, ice on the unit
- Solution: Remove debris, snow, and leaves from around the unit. Keep 2+ feet clearance on all sides.
3. Low Refrigerant Levels
- Symptoms: System runs constantly but doesn’t heat or cool
- Solution: This requires professional service. Leaks must be repaired and refrigerant recharged by a licensed technician.
4. Faulty Thermostat Settings
- Symptoms: Unit doesn’t turn on, or blows wrong temperature
- Solution: Check thermostat mode (heat/cool/auto) and setpoint. Consider upgrading to a smart thermostat.
5. Frozen Outdoor Coil
- Symptoms: Unit shuts off in cold weather, loud buzzing
- Solution: Defrost cycle may be failing. Call for service before it causes compressor damage.
6. Improper Sizing or Old Age
- Symptoms: Can’t keep up with temperature demands
- Solution: Unit may be too small — or simply worn out. Time to consider a replacement.
❗ When to Call a Pro
If you’ve checked filters and settings but still have problems, it’s time to call in an expert. AE Electric Ltd offers:
- Diagnostic inspections
- Emergency repair services
- Full heat pump replacement with rebates
📍 Serving the South Island
We service all major brands in:
- Victoria, Saanich, Langford
- Duncan, Cowichan Valley
- Mill Bay, Nanaimo & nearby communities
📞 Get Your Heat Pump Back on Track
Don’t suffer through another uncomfortable day. Book a professional heat pump diagnostic with AE Electric Ltd and restore reliable comfort to your home.